Refund policy

Refund Policy

30-Day Satisfaction Guarantee We stand behind every order. If you're not satisfied, contact us within 30 days of receiving your item and we'll make it right.

Damaged or Defective Items Inspect your order upon arrival. If your item arrives damaged or defective, contact us within 30 days of delivery with photos or video evidence. We'll offer a full refund or replacement — your choice.

Wrong Item Received If you receive the wrong product, colour, or size, contact us within 30 days with a photo. We'll send the correct item or issue a full refund at no cost to you.

Lost or Delayed Orders (USA) If your order hasn't arrived within 45 days of your shipping confirmation, contact us and we'll investigate and resolve it promptly.

Returns If you'd like to return an item for reasons not related to damage or defect, contact us within 7 days of receipt. Items must be unused and in original packaging. Return shipping costs are the customer's responsibility.

Non-Returnable Items We cannot accept returns on personalised or custom orders once production has begun.

Refund Processing Approved refunds are returned to your original payment method within 10 business days.

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