Shipping policy

Shipping Policy

Last Updated: May 17, 2026

Order Processing

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next working day.

Delivery Times

Once dispatched, estimated delivery times to Europe are:

  • Standard products: 3–5 business days
  • Sensitive/specialist products: 6–12 business days

You'll be able to see which category applies to your product on its product page before checkout.

Tracking

Once your order ships, you'll receive a confirmation email with your tracking number and a link to monitor your delivery. Please allow 24–48 hours for tracking information to update after dispatch.

Shipping Delays

Delivery estimates are not guaranteed. Delays can occur due to customs clearance, carrier schedules, public holidays, or weather conditions outside our control. If your order hasn't arrived within the estimated window, please contact us and we'll investigate promptly.

Incorrect Address

Please double-check your delivery address before placing your order. We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at checkout.

Lost Orders

If your order hasn't arrived within 45 days of your shipping confirmation, contact us and we'll open an investigation and resolve it for you.

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