Terms of service

Terms of Service

Last Updated: May 17, 2026

Who We Are

Clinivello ("we," "us," or "our") operates clinivello.store — providing high-quality pet health products to help pet owners support their companions with love and science. By accessing or using our site, you agree to these Terms of Service.

Acceptance of Terms

By using our site, you agree to comply with and be bound by these Terms. We reserve the right to update these Terms at any time. Continued use of the site after changes constitutes your acceptance of the updated Terms.

License to Use Our Site

We grant you a revocable, non-exclusive, non-transferable licence to access and use our site for personal, non-commercial purposes only.

Definitions

  • Company / We / Us / Our — Clinivello
  • Country — England, United Kingdom
  • Device — any internet-connected device used to access our site
  • Service — the online store and related services offered through clinivello.store
  • Third-Party Service — advertisers, payment processors, and other external partners
  • Website — clinivello.store
  • You — any person visiting, registering, or purchasing from Clinivello

User Responsibilities

By using our site, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account and password
  • Notify us immediately of any unauthorised account access
  • Accept full responsibility for all activity under your account

Restrictions

You agree not to:

  • Copy, distribute, sell, or exploit any part of our site for commercial use
  • Reverse-engineer or decompile any software on our site
  • Remove or alter any copyright, trademark, or proprietary notices
  • Use the site in any way that could harm, disable, or impair its operation or other users' experience

Orders and Pricing

Prices are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion. You will be notified if your order is cancelled and any payment will be refunded.

Shipping and Delivery

All delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs, or events outside our control. Risk of loss passes to you once your order is handed to the carrier.

Return and Refund Policy

If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order. Returned products must be in their original, unopened packaging.

For full details, please see our [Refund Policy] page.

Information We Collect

We may collect the following when you use our site:

  • Personal Information — name, email, shipping and billing address, phone number
  • Payment Information — processed securely through third-party payment processors (e.g. Shopify Payments, PayPal). We do not store your full card details.
  • Non-Personal Information — browser type, IP address, pages visited, and session data for analytics and optimisation

Limitation of Liability

To the fullest extent permitted by law, Clinivello shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the site or any products purchased through it.

Indemnification

You agree to indemnify and hold harmless Clinivello, its employees, agents, and partners from any claims, damages, or expenses (including legal fees) resulting from your violation of these Terms or your use of the site.

Your Suggestions

Any feedback, comments, or ideas you submit to Clinivello may be used, modified, or incorporated into our products and services without obligation or compensation to you.

Your Consent

By using our site, registering an account, or making a purchase, you consent to these Terms of Service and our related policies, including our Privacy Policy.

Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Visiting them is at your own risk.

Cookies

Clinivello uses cookies to enhance site performance and personalise your experience. You may disable cookies in your browser settings, though this may limit certain features. For more information, see our Privacy Policy.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms periodically. All updates will be posted on this page with an updated "Last Updated" date. We encourage you to check this page regularly.

Contact Us

If you have any questions about these Terms, please contact us:

  • Email: karimhunibusiness@gmail.com
  • Address: Cainsmore Old Brackenlands, Wigton, England, CA7 9JZ, United Kingdom
  • Last Updated: May 17, 2026